Tech support tutorials made easy on linux….



One of the real frustrations with phone tech support is translating step by step what is needed to the person on the other end. I know it sounds easy, but in reality – what if they’ve got xyz theme for their menuing and it’s not there, what if… oh you know – they’ve just got something in a different place than you expect it. The person on the other end usually has to be the eyes and that, many times doesn’t work out great. That’s one reason that I’ve worked to start doing the remote tech support because that way I can BE AT the machine and what seems like an eternity on the phone can actually become a short and quick resolution. Anyway – Newsforge today detailed a way to capture videos of actions on screen in a “how-to” format under linux with ScreenKast and share the how-to video online with captorials.com


Captorials bills itself as the first online visual helpdesk and it really is an interesting idea. Given that ScreenKast is linux based I see some tremendous benefits to the linux community for having easy step-by-step walkthroughs of common linux desktop activities (under varying desktops). However, with virtualization you could likely use the client to capture screen videos of other desktop OS’s.

It does look as though the content is quite sparse at the moment, but it’s a good idea I think and hopefully will gain users (and content.) The success of the video sites like youtube and google videos is a good thing in many ways, but perhaps the next step will be niche video content sites like this. This site is for computer tutorials, but you might envision others for car maintenance,(?) home repair and other small (or possibly large) how-to projects.

Related Posts

Blog Traffic Exchange Related Posts
  • Improving KDE start time One of the things about running KDE in linux is it can be a big resource grabber and be slow starting. By contrast "light" window managers can be up and running in a relative flash (xfce). OSnews has a story on SUSE/Novell KDe developers that have managed to get down......
  • Booting from CD when a systems BIOS won't let you Along the way on my permissions nightmare last night, I made matters worse by changing permissions on a fairly important file. In order to fix that I was going to need to reboot from a boot disk. The only problem was boot floppys typically don't come with reiserfs support (only......
  • Microsoft updates are out for July and they affect no fewer than 18 issues in Office and Windows. 13 issues are tagged as critical, others as important. They are all bundled into 7 update downloads. 8 vulnerabilities within Excel have been addressed in all of this. Office 2000 users will have to manually update (Office XP/2003......
Blog Traffic Exchange Related Websites
  • Success Strategy: The Seven Steps to Self-Confidence Deep within your mind is a powerful sleeping genius.  It sleeps quietly waiting for the only thing that may awaken it: the exercise of Self-Confidence.  When it is once aroused, you will be amazed at what you can accomplish.  You will surprise all who knew you before your transformation......
  • BSPlayer document.write(''); Why Should You Buy BS.Player PRO? Support for DVD playback* Play and Save YouTube videos to your hard drive (in high quality (HQ) and high-definition quality (HD)) Network buffering (load entire movie into ram allowing hard drive to stop and extend battery time on laptops) E-mail Tech support......
  • How To Jump To Top Of Google Search Results Using Video SEO Google is continuously improving on search website procedure. They're moving from easy towards complicated to reach even better results. However , this also implies that it is even tougher to go on top of search result page on Google. With the blended search results, photographs and videos aren't part of......
www.pdf24.org    Send article as PDF   

Similar Posts


See what happened this day in history from either BBC Wikipedia
Search:
Keywords:
Amazon Logo

Comments are closed.


Switch to our mobile site