Tech support tutorials made easy on linux….



One of the real frustrations with phone tech support is translating step by step what is needed to the person on the other end. I know it sounds easy, but in reality – what if they’ve got xyz theme for their menuing and it’s not there, what if… oh you know – they’ve just got something in a different place than you expect it. The person on the other end usually has to be the eyes and that, many times doesn’t work out great. That’s one reason that I’ve worked to start doing the remote tech support because that way I can BE AT the machine and what seems like an eternity on the phone can actually become a short and quick resolution. Anyway – Newsforge today detailed a way to capture videos of actions on screen in a “how-to” format under linux with ScreenKast and share the how-to video online with captorials.com


Captorials bills itself as the first online visual helpdesk and it really is an interesting idea. Given that ScreenKast is linux based I see some tremendous benefits to the linux community for having easy step-by-step walkthroughs of common linux desktop activities (under varying desktops). However, with virtualization you could likely use the client to capture screen videos of other desktop OS’s.

It does look as though the content is quite sparse at the moment, but it’s a good idea I think and hopefully will gain users (and content.) The success of the video sites like youtube and google videos is a good thing in many ways, but perhaps the next step will be niche video content sites like this. This site is for computer tutorials, but you might envision others for car maintenance,(?) home repair and other small (or possibly large) how-to projects.

Related Posts

Blog Traffic Exchange Related Posts
  • Vmware launches beta of real to virtual converter Vmware has launched a tool (windows only it seems) aimed to convert a REAL running system into a virtual machine. (For use with VMWare's virtualization products. The converter also can convert images from competing virtual machine "platforms"(?) (Microsoft Virtual PC, Microsoft Virtual Server, Symantec Backup Exec System Recovery (formerly LiveState......
  • Microsoft updates are out for July and they affect no fewer than 18 issues in Office and Windows. 13 issues are tagged as critical, others as important. They are all bundled into 7 update downloads. 8 vulnerabilities within Excel have been addressed in all of this. Office 2000 users will have to manually update (Office XP/2003......
  • Booting from CD when a systems BIOS won't let you Along the way on my permissions nightmare last night, I made matters worse by changing permissions on a fairly important file. In order to fix that I was going to need to reboot from a boot disk. The only problem was boot floppys typically don't come with reiserfs support (only......
Blog Traffic Exchange Related Websites
  • Steps For Launching Your Online Business Site or Blog Now you are ready with a great domain name (SEO friendly & branded) along with a free hosting or a paid hosting. That means your online business platform is ready and just you are about to launch your brand new online business. You are also ready with a topic that......
  • Let's Enjoy Display Video Games It truly is a whole lot exciting to try out video games on the internet. Games online are enjoyable to play using your pals and be competitive. Free online games are usually the best way to invest several hours while you avoid research or even tedious business office function. I......
  • Creating a Blog Video Online About two years ago, blogging hit a surge that allowed its way into the mainstream, and now everybody is blogging for a wide variety of different reasons. Blogs resemble web-based public diaries of sorts, where the creator can record their thoughts, their opinions, questions and answers and essentially anything else......
www.pdf24.org    Send article as PDF   

Similar Posts


See what happened this day in history from either BBC Wikipedia
Search:
Keywords:
Amazon Logo

Comments are closed.


Switch to our mobile site