As you may know we had a good size snow storm here in the mountains of western North Carolina. It’s not unusual, but we will many times go a few years between these big storms. This one brought a tree down on the phone line just before it branches to our house and one other. I called Verizon the first night (Saturday) and got a (!$!$!$!) robot attendant that told me many outages were reported in our area and it should be fixed by Monday at 9 something AM. Not wanting to waste the time then with holding for a person I resolved to call a second line. At this point I could see the line hanging to the ground from the pole and knew they were not aware of it though. I called from a cell phone (of course…)