Frustrations with Verizon Landline



As you may know we had a good size snow storm here in the mountains of western North Carolina. It’s not unusual, but we will many times go a few years between these big storms. This one brought a tree down on the phone line just before it branches to our house and one other. I called Verizon the first night (Saturday) and got a (!$!$!$!) robot attendant that told me many outages were reported in our area and it should be fixed by Monday at 9 something AM. Not wanting to waste the time then with holding for a person I resolved to call a second line. At this point I could see the line hanging to the ground from the pole and knew they were not aware of it though. I called from a cell phone (of course…)


Monday about mid-day I called verizon back. (Our phone line had not magically reconnected.) This time I got a person who told me that there were many outages in the area and our service might come back as those were repaired. I assured her it would not, that I saw the line that feeds only these two houses laying in our back yard. She assured me she would make a note of that on the record and they would take care of it. Tuesday while we were out my wife checked voice mail (we have verizon voice mail and so even with the line severed it takes messages.) They had called the night before to tell us that they had located the problem with our outage and it was an issue in their office and our service was restored……

The cable was still dangling from the pole in our back yard and our phone was still dead as a post, which I told the automated attendant when I called back. So, when I called back you will hopefully understand my frustration to find that they had cleared ALL the trouble tickets generated from my previous calls. I got to talk to a person whom I told that the line was still laying in our back yard. “So, you don’t have a dialtone?” ……. NO! This is a spur that feeds two houses with phone service off the main line. A tree snapped the line loose. No dialtone it is dead as a post!

She said a crew could come the next day. They did and were repairing the line at about mid-day (Wednesday). Wednesday afternoon about 3. I attempted to call the other number on this spur to be greeted with a “this number is currently being serviced” message. Calling them on a cell number I found out they were hearing one ring and then nothing on the main line, but could call out. They needed to make yet another call to verizon. The representative then changed something at their end and finally things were working again.

Now, I know it’s been a disruptive storm and I recognize many areas are hard hit and it takes time to fix things. My frustration with Verizon through all of this has been that they cleared the trouble ticket without asking if the problem was solved, without acknowledging my calls about the line dangling 15 feet behind my house. They just declared it fixed.

I guess the next question is – why do you still have a land line? Not counting this outage I can remember one day. Exactly ONE that we were out of phone service for an extended time. On average we have had something about every 5-6 years that has disrupted power for several days. When power is disrupted so is cable and internet and their VOIP service. (Repeaters that they use to get the signal up here are powered and die exactly 15 minutes after the power goes.) Cell phones worked this time as it was our only real phone method to the outside (power was out for 3 and 1/2 days.) But, I’ve seen the cell towers go unresponsive or overload. So, the bottom line, is I like a land line for it’s typical resilience and for the diversity of choices. In fact, all our previous storms that I recall – snows of 1988/1993/1998 and the hurricanes (yes hurricanes) of 2003 the phone was rock solid throughout. We were without power from anywhere from 2-5 days for each of those though. Support on the other hand is something that I may have bald spots on the side of my head from dealing with. But when the line is physically connected you’ve got a good backbone to work with.

Related Posts

Blog Traffic Exchange Related Posts
  • Rhapsody welcomes other operating systems There was a time when you had to download Windows-only software to access Rhapsody (an online music service owned by real networks.) However, that has changed. It's a move that I'm glad to see as a linux user, but just in general it makes sense that they can open it......
  • Google Maps and package tracking I saw this over the weekend and saw it as marginally more useful than traditional package tracking.... This is called packagemapping.com and is a mashup of package tracking and google maps. I don't know, I mean, when I read that a package is in Cincinnati, I have a pretty good......
  • Stopping email hoaxes and chain emails... How many times have I seen the same chain email about who knows what... it always ends in something along the lines of "I don't know if this is true, but I figure I don't have anything to lose, so pass it along and let's see what happens." Computers were......
Blog Traffic Exchange Related Websites
  • Drive Traffic To Your Web Site Via Targeted Marketing! So you got your web site ready to go. You employed an excellent web designer to create a perfect home page and satellite pages that will truly attract the visitors and encourage them to purchase. You have a beautiful collection of goods with in depth descriptions. You've a section dedicated......
  • Is It Better When You "Win" It? Ebay has been running an interesting campaign over the last couple of weeks. You may have seen a series of "Shop Victoriously" commercials. These show people in competition for some kind of trinket or collector's item, such as a classic lunch box or an urn. By the end of the......
  • Will Technology Be The Downfall of Relationships? Don't get me wrong...I love technology, but I certainly wouldn't call myself an addict. The Captain on the other hand is extremely addicted. His biggest addiction? I'd say the internet. Most of the time it's not a big deal. I honestly don't mind that he sits in front of......
www.pdf24.org    Send article as PDF   

Similar Posts


See what happened this day in history from either BBC Wikipedia
Search:
Keywords:
Amazon Logo

Comments are closed.


Switch to our mobile site