One of the real frustrations with phone tech support is translating step by step what is needed to the person on the other end. I know it sounds easy, but in reality – what if they’ve got xyz theme for their menuing and it’s not there, what if… oh you know – they’ve just got something in a different place than you expect it. The person on the other end usually has to be the eyes and that, many times doesn’t work out great. That’s one reason that I’ve worked to start doing the remote tech support because that way I can BE AT the machine and what seems like an eternity on the phone can actually become a short and quick resolution. Anyway – Newsforge today detailed a way to capture videos of actions on screen in a “how-to” format under linux with ScreenKast and share the how-to video online with captorials.com