Category: Windows Tech Support

  • Windows XP Stop 0x0000007B Error Booting into Safe Mode

    A recent malware removal session gave a very frustrating error in trying to boot into safe mode. I was unable to boot into safe mode, safe mode with networking or even safe mode with the command prompt. The Stop Error was a Stop 0x0000007B Error. The instructions on the screen talk about running chkdsk on the drive (which I did.) There were a few things found and corrected, but the problem was still there. On investigation I went into the registry editor (regedit) and found that the HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot registry key had been emasculated. There were two subkeys for minimal and network profiles…. So… I found a way to rebuild them.

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  • Services.exe running at 100% CPU and using 100s of MB of memory – Windows XP SP3

    I came across an interesting one in the last few days. This system was a Windows XP system with current updates – SP3, IE 8…. and among other things there was a complaint of very sluggish behavior. I updated the antimalware software installed and ran scans. Malware Bytes antimalware actually found and removed two suspect files, but that didn’t seem to sole the sluggishness. The web browser (internet explorer) would take what seemed like a minute or so to respond to any action. One thing I discovered is that Internet explorer 8 can behave VERY slowly if there are a lot of sites in the restricted zone. (Spybot S&D immunization puts lot’s of sites in restricted zones.) So, I found a way to remove them all and retry and things seemed quicker, but… after running for 15-20 minutes the system really started to become unresponsive and so I had to start looking for another cause…. services.exe was running at 99% cpu or 100% cpu from time to time and the memory footprint was growing – the high mark I saw was 350MB of memory in use for it (!)

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  • Gigabyte GA-7VT600 Motherboard automatically shutting off

    I’ve been struggling off and on with an issue on my Dad’s computer the last month or so. He said that it would occasionally just shut off completely out of the blue. (He also admonished me not to spend much time on it. Unfortunately problems like this are usually the ones that take the most time to solve because they seem random and it’s hard to pin down the cause.) He runs Windows XP primarily (although we have an ubuntu install setup as a dual boot choice.) In the last year the power supply and video card have been replaced for similar behavior. Although it’s been several months since the replacement with little “misbehaving” since. One of the things I did was run a memory test, which came out fine.

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  • Blackberry Desktop Manager Syncing Calendar to Outlook 2000

    Not too long ago I had the opportunity to take a look at synchronizing a Blackberry to Outlook 2000. They said that the phone tech support told them it was a really easy thing to do and if they had an onsite computer technician they could probably click a couple options and have it set up in less than ten minutes.

    Well – they were using Blackberry Desktop Manager 4.3 and had Outlook 2000 which is NOT supported under Blackberry Desktop Manager 4.3

    !
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  • Microsoft Releasing out of Cycle Patch for Internet Explorer Exploit

    Take a look at the official announcement. They’ve moved outside the usual update cycle for this one. VERY good move Microsoft to get this patch in before the holidays as it looks as though there’s been a spike in the use of this particular exploit and with people doing a lot of home pc browsing over the next two weeks, hopefully they can have a patched Internet Explorer to browse with. These are one more good reason to have an alternative browser such as firefox installed “just in case”. That’s not to say that Firefox is immune to all such security issues, but it is targeted less frequently and perhaps most importantly by DIFFERENT things than Explorer is targeted by. (I should note that version 3.0.5 of firefox is out to address it’s own list of issues.)

    By the way, this Internet Explorer vulnerability is listed as critical for Internet Explorer 5.01 on NT SP4, for Internet Explorer 6 on NT SP4 as well as pretty much every combination of Internet Explorer 6 or Explorer 7 on XP, Server 2003, Vista or Server 2008 AND those using Internet Explorer 8 beta 2 users are encouraged to update to a new release as well. In other words IF you use any currently supported version of Internet Explorer on any currently supported version of Windows you need to make sure this update installs.

  • Two new Windows exploits in the Wild | Wordpad Text Converter | Internet Explorer 7 XML Parser

    In the wake of a huge patch Tuesday, Microsoft has two new fires to be fighting. There are apparently “limited and targeted” attacks against a flaw with the Text converter component of Wordpad. Affected systems include Windows 2000 SP4, XP up to SP2, Server 2003 SP1 and 2. Vista is not affected Server 2008 is not affected, XP SP3 is not affected. Read on for more on this one (AND the Explorer 0-day)

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  • Massive Windows Update Tuesday

    Microsoft had a mammoth patch Tuesday this month with 28 bug fixes (23 critical). (Computerworld article linked above. This is one of the largest update releases in five years (!) Those fixes were wrapped up in 8 updates for Internet Exporer, Office, Sharepoint, Windows media player and visual studio and Visual basic. (Oh and it looks like there are two more they SHOULD have fixed – reports of 0-days in the wild.)

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  • Gateway gt4022 Won’t Boot | Won’t Post | Dead Motherboard

    The title says most all, the system would start to act as though it was powering up. The LED would come on for a second and the fans would start. The fans stayed on, but the LED went right back off and the system didn’t seem to POST, or show anything on the onboard video. This is a Gateway gt4022 with a 64 bit AMD processor and I think was Media Center edition of Windows XP. Anyway, I pulled the memory and CPU hoping to hear some sort of BIOS beep code, but no such luck. I pulled everything at one point with the exception of the power to the main board. It still gave the same symptoms. I tried another power supply just in case, same…. So, as I started to read online it seems that the motherboard in these Gateway gt4022’s may be a problem….

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  • Ron Ads NetupBanner Popups and Invalid Image file c:\windows\system32\nolomipu.dll

    Here are some notes from a recent spyware cleanup. The system came in and there were complaints that “Ron Ads by NetupBanner” kept coming up all the time as well as popups claiming that the dll c:\windows\system32\nolomipu.dll is not a valid windows image – mismn.exe bad image.

    I ran malwarebytes antimalware and that cleaned out a LOT…

    I installed the new version of AVG (8.0) – AVG 7.5 had been on the system (fairly up to date (within 2 days)) Webroot Spysweeper was installed, but the subscription was expired. Internet Explorer is the primary browser.

    then I started looking at the invalid image errors – here are the notes:

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