Where did Expert Mode go on my Westell DSL modem?



My brother does a variety of things, as I do including the front line of dealing with todays technology. This means looking to calls about DSL modem outages and problems. Well, he was passing along that in the last several days he’s come across several Bellsouth AT&T DSL customers with a problem with the control interface. He went into the modem configuration to configure pinhole routing after things were stabilized and… clicked the Expert Mode link. There was nothing there. We speculated that perhaps the modem had a bad firmware flash? We even wondered if AT&T had changed policy and stripped the Expert settings. It turns out that the solution is fairly simple.

It’s an incompatibility with IE7. That’s right Internet Explorer 7 is incompatible with the latest Westell firmware. I haven’t taken a look at one of these firsthand, but from what I read it should be fine with Firefox. Another workaround is to use a workaround suggested on the DSL reports forums to use the following navigation. If this doesn’t work for you, you may need to follow the link to the forum thread for further ideas.

Bellsouth Westell Wirespeed

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