“We tried scanning and all that happened was the lamp moved back and forth…. Nothing else happened.” That was the description I had and the request to see why the scanner was broken. It hadn’t been long since the Epson scanner had been hooked up to a new XP Pro system. The machine sees quite a bit of public use so we had thought it would be best to divide accounts into Visitor which is an unpriviliged user and another account for the ability to work with software that was not as cooperative in an unpriviliged account.