I talked in the last entry about using UltraVNC and UltraVNC Single Click (ultravnc sc) as a means of doing remote desktop support. The idea is that you (the technical support person), setup vncviewer to listen for connections, then the end user with pc problems can download your customized ultravnc server that will connect to your viewer through firewalls/etc. This has a lot of things going for it. 1) ease of use by the end user 2) only one network to make firewall configuration changes on, 3) small quick download. The biggest downside I see is that the ultravnc viewer doesn’t run on linux.