Category: Tech Support

  • Ubuntu 9.04 Jaunty Netbook Remix on an Acer Aspire One ZG5 trackpad issues

    Recently I had the opportunity to work on an Acer Aspire One netbook. It’s rare that I get the chance to work on a linux desktop system for a client. Most of my desktop users that I support run Windows (although I primarily run linux on my machines.) I get to do a fair amount of server level work with linux variants, but this one, being a desktop install, intrigued me.

    The issue was that the buttons on the trackpad didn’t work. She also indicated that she had tried a usb mouse and those buttons didn’t work either. As I looked at it, I had already spent some time browsing through bug reports getting ideas on what might be the issue. It behaved exactly as she described and so then the real fun began.

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  • Strange Problem Made Simple | Verizon DSL Modem confusion

    I had a machine that I picked up to test internet connectivity. They were able to do email, but not visit web pages. My first thought was that internet explorer may have been a bit sideways, but when I got it to the workbench I figured I had solved the problem. No ethernet port. They’ve been using USB then to connect to their DSL modem. So, I plugged in a network card and tested and everything worked fine and scheduled the redelivery. But, when I got it onsite things didn’t quite work out as smoothly. Here’s the setup. A DSL modem with built in switch had a laptop hooked up via ethernet (with absolutely NO connectivity problems) and this desktop which was hooked up first via USB and now via ethernet.

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  • Firefox Plugins that are sure to Make Webmasters Hate You

    I’ve run across this a few places, where a webmaster actually BEGS users NOT to use a firefox plugin or addon when visiting their site. So, I thought it might be interesting to compile a list of those plugins that will have webmasters really disliking you, hating you, banning your ip because of abuse and otherwise marking you off their Christmas Card list.

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  • Exception OE Has Occured at 0028:C004EA3A in VxD VCACHE(01)

    Ugh…. you hate to see those exception OE messages. This particular one happened on an old Windows 98 machine. (Yes, I know, but they want to keep it in service if possible.) The full details are as follows

    An Exception OE has Occured at 0028:C004EA3A in VxD VCACHE(01) + 0000019A. … Was Called From 0028:C004BD2E in VxD VFAT(01) + 00009CB6

    For starters I loved the detail that got recorded by my client – you feel like you can sink your teeth into that much better than “my computer crashed – it gave some strange error message – could you fix it?” Of course, when I looked at it I couldn’t reproduce the error and was told that it was maybe once per day.

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  • Strange Google Calendar Glitch with Multiple Calendars

    I use Google Calendar for most everything I do. Since I have a number of different jobs I have a tendency to break things down into individual calendars. So I have my personal calendar events, my computer work, my piano schedule, Church. Each of these are in separate calendars within my Google Calendar account. So, usually when I go to add an item I get a drop down box in the dialog box that let’s me choose which calendar to put the task in.

    Today that vanished.

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  • Mail Server Rejecting all Messages – Check your Blacklists relays.ordb.org is listing the WORLD

    It’s unusual for mail servers to suddenly start rejecting messages internally and from external sources. That’s exactly what I saw though over the weekend. A mailserver running mdaemon on Windows 2000 was rejected ALMOST every message that was sent it’s way whether it was an internal mail sender and recipient or external sender to internal recipient. The really interesting things was to see a message sporadically succeed. This problem was with mdaemon, but could have occured with ANY mail server. Here’s why…

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  • Internet Explorer Mandatory Update

    Internet Explorer 7 is going to be an automatic upgrade through WSUS (Windows Server Update Services) on February 12. This was announced last fall, but is now about to become reality. According to Microsoft there will no longer be a requirement to prove the copy of Windows installing IE7 is legitimate. Windows Genuine Validation would have prevented the install on copies of Windows that were not officially licensed. Many of those “not officially licensed” copies are pirated, but there have been problems with the reliability of Windows Genuine Validation. Some users have reported legitimate copies of Windows failing the test in the past. So how do you avoid Internet Explorer 7?

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  • AT&T rbl block inquiry site

    First, I guess I should give a primer, what’s an RBL? RBL stands for Realtime Black List (or Realtime Block List depending on who you talk to.) The idea is there are machines that either 1) have no business DIRECTLY trying to deliver a mail message to a legitimate mail server or 2) are known to spew out junk mail, or viruses or other bad content. So, many service providers make use of blacklists to decline messages from suspect machines. In some cases these lists are cultivated in house, in other cases people make use of various publicly available lists online.

    But…

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  • Hard drive testing utilities

    Windows users know chkdsk, linux users know fsck… users of each MIGHT have heard of SMART. These are different ways of TESTING hard drives. Well, there’s also a utility called TestDisk that looks promising for recovering data… Here’s the clip from their site. “free data recovery software! It was primarily designed to help recover lost partitions and/or make non-booting disks bootable again when these symptoms are caused by faulty software, certain types of viruses or human error (such as accidentally deleting a Partition Table). Partition table recovery using TestDisk is really easy.” It runs under a variety of OS’s and recognizes several different disk formats.

  • Home Asterisk system VOIP adding phone lines

    I’m tempted many times to setup an asterisk system at the house – and use VOIP for additional lines. Here’s an article on asterisk the easy way., telaisp has good deals on residential voip service.