Remote tech support with anything – would I do it?



I’ve tried to ask myself if I’d trust someone enough to let them run a remote session on my own desktop to solve a problem. I think the answer is “it depends”. If you think about it, I do tech support for home users quite a bit and they let me come into their homes. If I were weighing someone coming into my house, or onto my computer desktop, I think I’d choose my desktop. …


But, let’s face it, any problem that is solvable by a remote desktop is probably something that could be reproduced in another user account on linux – right? If I were having an across the board problem, I might create a new user (*windows or linux*) and run a remote desktop support session that way. At least that way, none of my files would be accessible (assuming it was a Windows limited user account.) Of course, over time, if I trusted them, I might allow a remote desktop support session to my main desktop if I trusted the technician and knew what the goals of the session were (and that I was observing and could “pull the plug” at any moment.) I would not give my password information for all the tea in china…. and if for some reason I did, I’d promptly change it after the connection.

I have a tendency to only go to technical support as a last resort. I don’t know, maybe it’s self reliance – a joy of solving puzzles, or maybe it’s just that the first two levels of tech support walk you through things I would try anyway. For that reason, all of the above is more of a mental check as to how comfortable I would be if someone were suggesting they could help with an issue remotely.

Soon, I’ll start offering remote desktop tech support services for Windows and Linux. I don’t know what kind of acceptance there will be of it. It certainly isn’t for every problem. I suspect the main takers will be those that already know me and have had me work on their computers before. I plan on requiring 30 minutes worth of time pe-paid for new customers. ($20) (At the end of which, it can be discussed if more time is needed and why/what goals remain.) Established customers can choose to be billed after the session.

When the service rolls out payments will be processed by Paypal, mainly because that seemed the simplest most straightforward way to setup payments online. Payments are possible from credit card/bank transfer or paypal account, although the paypal account will not be required. The nice thing about letting them deal with things is that they get to deal with the credit card information, it will not be stored at (or even touch) the averyjparker.com server, which I like.

Well, I’m quite pleased at the moment with the state of the support downloads that I’ve got, I think they’re relatively easy to use, and fairly reliable. The only wish I have at this point is if I had a Mac version of things, but…. I don’t have a Mac to test with, so that will have to come later. I’ve enjoyed sharing the mashup of x11vnc and my wrapper script and hope it’s of some use to someone, it’s already been a great use to me, if for no other reason than the process of learning/envisioning a solution to a problem.

Related Posts

Blog Traffic Exchange Related Posts
  • Remote Tech Support with x11vnc and wrapper script So, the idea is that I wanted something "like" the Ultranvnc Single Click download, only for linux. The main idea being is that if someone is looking for a bit of desktop tech support on linux, we don't need to be giving instructions for 5 different package managers, or source......
  • The end for Windows 98 may be a boost to linux? There are articles out about the demise of official Windows 98 and ME support would be a boost to linux uptake. Realistically, I suppose it may, but I personally am not holding my breath. Here's why. 1) The people still running Windows 98/ME are likely doing so because that's what......
  • HDR - High Dynamic Range - Images under linux HDR - recently I heard someone talking about this with regards to digital imaging. The idea is that you have three identical images (landscapes) taken from a stationary (tripod) camera. The only difference is the exposure times vary. Together you can blend them to create a more impressive final picture.......
Blog Traffic Exchange Related Websites
  • Create A Web Presence Through Web Hosting Services The world wide web has brought about many changes in our lives. It brought many changes to our society as well.  It seems the whole world has been minimized by the internet. Our businesses, lifestyles, shopping, advertising and entertainment has gone web based and because of this, the need to......
  • Washing Windows 101 Washing windows is one of those household chores that no really looks forward to. But cleaned windows can really give the appearance of your home, both inside and out, a boost. If you've been spraying window cleaner and rubbing away with paper towels, or hosing off those upper floor windows,......
  • Windows Spy + Key Logger with Remote Monitoring WinSpy is a Complete Stealth Monitoring Software that can both monitor your Local PC and Remote PC. Win Spy Software operates in stealth mode. Win-Spy will not show in Add/Remove Programs, Windows Start, Taskbar, Task Manager, Processes or in Program Files Folder. Win-Spy can either be used for you Home......
www.pdf24.org    Send article as PDF   

Similar Posts


See what happened this day in history from either BBC Wikipedia
Search:
Keywords:
Amazon Logo

Comments are closed.


Switch to our mobile site