Outlook Express Cumultaive Security Update KB837009 will not install



I’ve run into this in the last few days too. (In spite of the fact that it’s an OLD update (April 13, 2004?) MS04-013…. I think on the last visit (and my first one to this machine) we had probably forced a visit to Windows update (which I think it may not have seen before…) Anyway, this is a Windows 98 system and the last update probably brought along Internet Explorer 6 SP1 along with Outlook Express. There was one update that would appear as being necessary on every visit to the Windows update site. The update was KB837009 and was listed as “Cumulative Security Update for Outlook Express 6 Service Pack 1″…


At first I started wondering if our index of installed updates list was corrupted somehow, but did a search on the KB number. After a bit of digging, I discovered that there was an earlier Outlook Express update that needed to be uninstalled first (?!?) KB823353 was the offending prior update.

So, a visit to start – settings, control panel, add/remove programs was all it took. There I browsed down for Outlook Express KB 823353 and removed, then visited Windows update and installed (again..) the new patch (KB837009) and on visiting again after a reboot all was well, no new updates.

I’m sort of surprised to see an update not having the ability to “roll back” a previous conflicting update if necessary automatically.

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