Symantec Internet Security 2007 antispyware protection off….



and you can’t turn it on without an error… Oh boy… last week I first saw this system and it was running less than the minimum amount of memory, so I thought that could be part of the issue. (It certainly made it slightly less than tolerable to work on.) So, now, with new memory installed. Norton still shows problems, Antispyware is off, phishing protection is off and the catch is when trying to enable either there’s a cryptic error message….”internal program error” and a string of numbers which is nowhere to be found in symantecs online support. But the online support does say to try and use symantecs utility to “fix” the problem and if that fails or is unavailable uninstall using the Norton remover that they provide as a free download and reinstall…. thanks Symantec…. (You might find the antivirus removal tool list helpful.)


After the clean uninstall and reinstall, I still needed updates (dialup… ouch.) And initially things looked good, but the update aborted for some reason and I rebooted to clear the liveupdate process from memory and yet again…. antispyware protection is off, trying to switch it on causes the same error. So, I expanded my web searching and found (in google’s cache) a forum post from someone who spent 3 weeks (!) working through symantec support to get this fixed. Finally, they got to an executive support contact with a senior product specialist who essentially said, “it looks like you may have two copies of ccApp.exe running, try getting rid of one and see if that fixes it.” It turns out there WERE two entries for ccApp.exe, one in the registry’s run list and the other in the all users startup group menu. So, I removed the link in the startup menu and rebooted and voila – ALL components of Norton loaded happilly (except updates and full system scan which ran LONG after I left.)

I contacted back though for a followup to make sure all was well and after the liveupdate and scan finished Norton was good, they went through several reboots to make sure.

Now why couldn’t Symantec have that in the knowledge base for NIS 2007? (The day I searched it wasn’t there for the “internal program error” issue.)

Related Posts

Blog Traffic Exchange Related Posts
  • Adobe Reader 8.1 has Encountered an Error and Needs to Close So, the adobe reader version 8.1 should be a straightforward install. On one particular XP system it wasn't and from what I can tell, there are several that have run into the same problem. The installer seems to work well enough, but when I try to launch the application I......
  • Open Source NTFS driver for linux with Read and Write support Linux has full support for so many file systems. Fat32, which is the filesystem of the Win98 and ME systems has had full read-write support as long as I can remember, but NTFS has not. In fact, NTFS has had read-only support in the main open source driver, but NO......
  • Ubuntu Edgy Eft 6.10 out... The newest Ubuntu (K/X/Edu as well) is out, Edgy Eft 6.10 is finalized and will be supported for 18 months. (Longer support/users seeking stable proven base should stick with Dapper Drake...) One of the biggest changes I can see from reports is the init process replacement. It sounds like they've......
Blog Traffic Exchange Related Websites
  • Should I Panic When I See a Windows Registry Error? Windows registry errors are pretty common in this day and age, and this is because most of the computer users in the world today are pretty negligent when it comes to maintaining their computer, least of all a tiny file that sits in the core of the Operating System. The......
  • Protect Your Investment with Paper Currency Collecting There are many different ways that you will be able to collect currencies. Among the many different ways that you will be able to get exactly what it is that you are looking for one of the best ways to have a better collection is when you are able to......
  • Reg Sweep RegSweep is the latest in PC error diagnostic and repair. RegSweep can do a complete scan of your entire file system and registry in under 2 minutes! All corrupt files, paths, and registry keys will be analyzed and automatically repaired so that your PC functions just as when you first......
www.pdf24.org    Send article as PDF   

Similar Posts


See what happened this day in history from either BBC Wikipedia
Search:
Keywords:
Amazon Logo

Comments are closed.


Switch to our mobile site