ftp access problems with lulu.com

As I've mentioned, in the last week, I've released a CD through lulu.com and I've also done a calendar, one of the frustrations I've had was the inability to do an ftpupload. My username and password were continually rejected. Well, after contacting support and being told someone would be back in touch with me in a few days, I just figured out the issue. I had a character in my password (#) that they didn't like, I changed my password to something without the # sign and was immediately able to log in. So, IF you're trying to ftp into ftpupload.lulu.com and are sure you have the login/password right, but still are being denied try changing to a password that JUST has a mix of numbers and letters (preferrably a good mix of upper/lower case as well.)